Customer Testimonials in Queen Creek AZ
Our service advisor, Nathan, is great and always communicates timely and clearly. Everything was great!
I went in for an oil change and it was done expeditiously. I had no problems. Mr. Guevara was very informative.
Jonathan was great as my adviser! Needed a new battery, almost $500. Went elsewhere for that. Service adviser kept me informed and on schedule. Use them for all my Ram 2500 services.
Henry was great to work with to get my Jeep serviced for a recall. He answered my questions and set expectations for the length of repair accurately.
Jonathan was my service rep. He kept me well informed exemplified a quality representative for the dealership. My vehicle was completed in a timely manner without any issues. I had some warranty work done with zero issues! I have all of my major maintenance taken care of here due to the quality work and staff.
Friendly and helpful staff made my truck purchasing experience easy and fast. Appreciate the open communication and great follow through.
We just purchased a 2026 Jeep Wrangler Sahara. The best automobile buying experience and most accommodating sales and finance professionals are what you can expect at this dealership
Routine Maintenance. Jeff is always helpful and knowledgeable of what work is needed and helping answer all questions. Always great to work with Jeff.
We had just arrived in Queen Creek for family members graduations, when our transmission went out. We were hundreds of miles from home. Jeff was fantastic. He was able to take us in and had the problem quickly diagnosed; ordered parts that ended up arriving earlier than expected; and his technicians were able to fix and repair the transmission so quickly. We are so grateful for the quick, professional service. And for getting us back up and running to make all the family events that we had. Thank you.
Joe was our service representative and he was very helpful in understanding what our car needed. He went out of his way to help us and we appreciated it so very much. Thank you Joe. ( GI Joe)
Jordan was amazing! I found a car I liked online an drove to the Dealership! Little did I know I would like something more! The process was so smooth and easy! Jordan was honest about any questions I had! Coming from a Toyota girl she defiantly made my choose easier!! Highly recommend Jordan for all your car buying needs!!
Rick was very detailed and thorough in what it was I wanted done and how he could assist me. He gave clear options what was available and most importantly wasn’t overly pushy trying to sell something like many irritating businesses are.
Had an amazing experience with all who helped. Great dealership and would recommend to all my friends
Very responsive to my needs. Nate always calls or texts me about progress (or lack of) on my car. Regretfully, this time was the "unable to duplicate" answer.
Both Cameron and Andrew were very helpful. I appreciate the help with noticing the leak ahead of time.
The service team was top notch. Finished their work early and very professionally. Well Done!
Johnny, was very up front and honest with me and what i needed. No pressure
I've been getting service on my 2020 Grand Cherokee for almost 4 years now. Going to a dealer is not always the most cost effective but, when problems arise ( and they will ), they will make it right. My Service advisor Jonathan Bounds has never done me wrong.
Service advisor very knowledgeable and professional. Expected 4 days to complete service and repair and was done in 2. Good job.
Stopped by for an oil change because I was in the area. Got me in with minimal wait and service was fairly quick.
Very friendly and helpful. Didn’t try to upsell anything just did the service required
Cameron was very helpful and informative. Explained my problems. Very personable and pleasant to work with.
Cameron a very good service writer, took care of my needs and great at communicating.
Rick Guevara was very professional and personable. Kept me updated with any delays during my visit.
This Dodge dealership is in my opinion the best for taking your Ram truck into for service. Mike Amico my service rep, was very professional and gave timely updates recommendations and even discussed more information about future services for the next oil change. My experiences have always been above and beyond here at Earnhardt. Thanks again 🙂
Stopped by for my first oil change without an appointment. Told it would be around an hour to hour and 15 minutes. They were done in 45 minutes including me asking for the catch can and oil cooler to be drained. That is listening to the customer!
Breaking down 1500 miles from home is never fun, After the part was delivered, they went out of their way to get it put in and got me back on the road. Johnny always returned answered the phone every time i called/text to let me know the status of the job. Thanks Again!! PS. Made it home with no problems.
Great service Dept team esp. HENRY. Very spacious and cozy lounge area with coffee and snacks. Team caught leaking water pump under warranty and got me back on road in a timely manner. I live in another state but choose this dealership when in town as above par to others.
Great service like always Jeff took good care of me and my truck Highly Recommend d
I've had terrible experiences with a previous Earnhardt dealership. But, I racked it up to management, not ownership. So, tried QC after my last bad experience elsewhere. Jonathon and Jeff have been SUPERB!!!! We had one little glitch with a typo for my warranty. But, Jeff and staff got it fixed in a jiffy. Also, a business trip got delayed due to my trouble, and Jeff moved heaven and earth to get me to my appointment with only a minor rescheduling requirement. In all cases, this team has been pleasant, capable, communicative, and effective. THANK YOU!!!!!
Very professional and quick with conducting sale. They had most everything ready when we arrived. This was good because we came in from Tucson to make the purchase.
If you are in need of a new or used vehicle ask for Mike Jackson! Our car suddenly stopped working and it was permanently broken. We were in a jam because we needed at least one car to share to get to work. Mike was able to get us not one but two vehicles by the same afternoon after telling him our situation just that morning. He is amazing and he helped my family in so many ways. Thank you Mike! I highly recommend this dealership and Mike for your vehicle needs.
Great customer SERVICE work Joe Wilson was my service advisor did an excellent job Have been there 3 times while traveling around the USA touring. I wish sometimes I was closer when I needed preventative maintenance but not always possible. Beverages provided. And the text you with updates while you wait and stop by to keep you informed of the progress of your vehicle.
Absolute professionals who are understanding and kind. They do great work and are so helpful with any questions
Awesome experience. They were very pleasant and took care of me right away. Kim was my service writer. She did an awesome job and I appreciate the great service from Earnhardt Dodge Rodeo.
Service with Felicia and Jeff were awesome and flawless. Appreciate everyone who works there Thanks Chris
We were able to find 2025 Dodge Durango thru the help of Martin..the process of buying our new Durango went smoothly, thanks to Martin, and the crew.. thank you Martin..
Needed warranty work accomplished. It. Was done fast, efficiently and on time. Thanks to Kim.
Joeseph was professional and absolutely amazing to work with. He Took care of my service needs in a prompt and meticulous manner. Thank you Joe!!
This is my local dealer, they have always been helpful & curtious & in all my dealings with them.
Working with Kim F the Service Advisor was great! She has helped me with multiples of my vehicles including one I had to purchase out of State. She arranged the maintenance agreements and other "Dealer Owes" items that were missing on my out of State purchase. She makes me feel to very comfortable with my Ram and Dodge purchases. I highly recommend the service department at this location. Regards Bernie S
As smooth as any car buying experience could go. Justin and Ryan were courteous, professional and knowledgeable.
The battery failed in less than three years. Once my Ram Limited reached the dealership the service was excellent. The Saturday check-in was easy. I used the shuttle service to pick-up my 1500 in less than four hours. Thank you Kim & Jeff. The service department also took care of the recall without any discussion with me. The Roadside Service to get my truck to the dealership was somewhat painful and cost $37.50. Once the tow truck arrived it went great.
I usually go to Earnhardt in Gilbert but my Rubicon was having an overheating issue so I chose to go to Rodeo since it was closer. They were very accomodating get my vehicle in very quickly. Cameron was in constant contact with me expaining the issues and options. I was very grateful for his abilty to thoroughly communicate the different options so I could feel comfortable making an informed decision. The Jeep was prompty repared and returned to me. I was very satisfied with th level of service provided and will continue to bring my Jeep back to Cameron.
Don’t bother making an appointment for an oil change at this Chrysler dealership! I had an appointment at 11 o’clock this morning and it took 2 1/2 hours to get done for a simple oil change. Needless to say they said they’d give me a free car wash, but there was no time so my car came back dirtier than it did going in. Somebody had to use my windshield wipers and left muddy streaks all over my windows on my 2018 Dodge charger. Very disappointed, not sure why they get such great reviews. I’ve had to wait there before ... Read More DealerRater - Jan 6, 2025
A very pleasant experience overall. Every dept. was easy to work with and very helpful.
I did order some accessories that have been slow to arrive.
The battery was dead the next morning and I was told this was a normal occurrence by the manager in service. I was told that sitting out on the lot they tended to go flat. My question is if that is so, why not address it when it was prepared for delivery? Also, a run flat vehicle battery can cause the battery to fail earlier than normal. A tailgate switch malfunction caused the battery ... Read More DealerRater - Dec 11, 2024
We have our Jeep serviced at Rodeo they are great people and the next jeep would definitely buy from redeo
Easy to set up appointment. Our service technician, Kim was very helpful. We enjoyed the Grand Wagoneer Experience..
Quick response, broke down what services were coming up and being preformed. Would go back
Quick turn around on vehicle ... trouble shot, ordered parts, and installed in under 24 hours.
We’re very easy to work with. Had my new vehicle ready when I got to the dealership
Great customer service. Had some issues with the warranty and the service was honored. Communication was impeccable. Will revisit this dealer again.
Just want to give a thumbs up to my service writer Johnny Bounds. Went out of his way to arrange a rental car for me and took the time to check out a tire balance problem on my new Challenger Hellcat.
David Drouin is the only person we will work with. He is so easy to work with and we have gotten to know him due to the times we have been there. My husband bought 3 company trucks and I bought mine. We trust him to handle all our needs and he has never let us down..
I do like the dealership as well. They do not greet you at the door and push for a sale. They let us look at what we are interested in then ask them questions. .we have walked out of many dealerships due to the ... Read More DealerRater - Oct 31, 2024
Been taking my Jeep Grand Cherokee here since we moved here 3 years ago. The service reps have always treated me with respect. The waiting area is comfortable and if you need a ride you can get one. Felicia helped me this trip and was pleasant to deal with. My last couple visits were with Johnny Bounce who is also very professional. They communicate well when describing issues.
2 of 3 recalls handled, oil change, tire rotation and change of fuel filter. Was told it would take 2 to 3 days. Had my truck back in a little over 24 hours. Staff was fantastic, truck was clean and in excellent shape upon return.
Very friendly staff and not the usual high pressure attack you get at other dealerships. Reasonable incentives and rebates as well.
Samantha was kind, and considerate. We had a few specifics we had to have and she listened and moved us toward the exact car we were looking for, a Jeep Grand Cherokee. Her personability and follow up on every tiny thing was great. She worked with Frankie who was also professional and personable. Caesar in financing was amazing and patient. We appreciated the team that worked with us.
Great experience AND follow up after the service. Appreciate the team understanding your needs and timelines - great job! Would recommend this dealership for Sales (as I bought my vehicle here as well) and service.
Great experience with Cameron in service. From booking the appointment to picking my vehicle up, the process was easy.
Cameron in the Service Department at the Queen Creek location was wonderful to work with! He was very kind, and thoroughly explained what to expect at our visit. He answered all of our questions, and when we brought the vehicle in he was able to have the update completed in less than 3 hours, which we were very appreciative of. Thanks for making this experience seemless and easy for us! Cameron's kindness was Greatly Appreciated!
Purchased our 2024 jeep grand cherokee recently, our salesman Glenn was great! Very honest and no xx. Had a great experience. Would definitely recommend him to anyone.
I purchased 5 prepaid oil changes at discont rate. I went for the 3rd one and was told it had to be used in 2 years. The service manager showed me a copy of the original add and in fine print it said must be used in 2 years. Who reads the fine print or needs 5 oil changes in 2 years. General manager didn't have the time to return my call. Nice SCAM !!
Today, we went to this dealership to consider purchasing a new 24 Jeep Rubicon e. While test driving, we discussed the financing programs ongoing of 0% and 2.99%. Justin Delage expanded a bit about it, as well as talked about the tax incentives for purchase or lease. Before leaving we told Justin that we were going to work on getting another quote from Bill Luke Jeep and we would get back to see what we could work out. Later in the day, we got communication that the financing was pulled by the manufacturer, but there are discounts that make up for it. While ... Read More DealerRater - Aug 31, 2024
JB was very friendly to deal with and got me in and out in a breeze.
JB in Express Lane service department was excellent in listening to my service requests and made the entire process very pleasant. The service was done quickly and accurately. JB made the entire process very pleasant and painless. Will be bringing both of our vehicles back for service because of JB. Thanks
Purchased my leased Jeep last year, but continue to use service department at Earnhardt Queen Creek. Most recently on 8/17 for a routine check up. JB was friendly, professional & helped get everything done without any unnecessary cost or expense. Thanks very much!!
I love my Chrysler 300S, bought from Earnhardt nearly 5 years ago. This stop was for routine service, and JB was so kind & efficient in getting it done. The car was ready exactly when he promised, and even a little early. I'm a happy girl!
very satisfied with the service and the work from Ruston in this matter. I will return.
Great customer service. Thank you JB I appreciate all your help and kindness. I did not have a long wait. Thank you!
Awesome group in the service department, Cameron always goes above and beyond to make sure we are taken care of
Great service department, David was very helpful and exceeded my expectations! Resolved all of my issues
Great service department and Jeff was great and very knolwdgable. I have caught several vehicles here as welll
Very trustworthy. I’m never concerned that my vehicle isn’t being serviced well. Jeff takes very good care of my Jeep. Hope he is appreciated
From the ease of scheduling service online, to the quick processing at the service desk it is ALWAYS a pleasure when I take our Wrangler in. Not to mention those unsung mechanics in the back that REALLY get the work done!
First time in since their addition was added. Place looks good. Seemed more open and people had space to work. J Bounds assisted me. Attended to my requests. Gave me a ride himself home to wait. That doesn't go unnoticed with me. Got my Jeep back when promised. Johnny was informative and he listened. Thumbs up to him and the team for their efforts.
Johnathon in Service was great. He took care of us and kept us updated on the progress of our vehicle being serviced. They washed our vehicle when completed which is a great service. They drove us to the rental car place and we just left the rental at the dealer afterwards. Very convenient.
Kim in service was amazing. I will be be back again to purchase my next jeep!
Great service department; convenient scheduling. Strong communication between customer and service coordinator. I would highly recommend
I dread buying cars. I have no patience for games and I have left dealerships and cars I was interested in because of the games. Leaving customers sitting while going in the back for 30 or 40 minutes. Excuses. Etc. I hate it all.
So imagine my surprise when I was treated to a straightforward shopping experience at Earnhardt Queen Creek! I worked with JB and Jamie and also had Ryan (the sales manager) working with me on the purchase of a new 2023 Charger. The finance guy was lovely too! I got a great rate and a great price on the extended ... Read More DealerRater - Apr 18, 2024
Did most of the deal over the phone - Wayne was exceptionally helpful. He then turned it over to Ryan to maximize the value of my trade in. Both guys were very pleasant to deal with & attentive on their follow-ups making it an overall very positive experience. Jamie also helped to deliver the vehicle & Nelson was great in finance. Great job guys!
As usual the service department stepped it up again. I arrived at 0730 and was out in an hour for oil and filter change. You can't beat the front office service staff and the unnamed guys (and gals) in the back who consistently produce these outstanding results.
Very impressed with the service I received at this dealership, Kim was great and very helpful. They even fixed problems I didn't know I had. Would definitely recommend.
My Wrangler was well taken care of at the service department. I chose to do some work on my laptop while waiting for the service to be done in the lobby. Free WiFi and a desk to work from were ideal. I also spoke with a sales person for another vehicle, he was knowledgeable but not pushy, which I highly appreciate. I’ll be back when they have the right vehicle for me
They were very personable, and service was done quickly. I would definitely recommend this location
Always polite, professional service. Clean, open waiting room. I appreciate the complimentary car wash too!
Kim, my Customer Advisor greeted me respectfully, watched over the work done to my Jeep, and made sure to keep me informed about the progress and finishing work. She asked if I would like my Jeep washed and provided me with the final documents including all information of the document details. The service was outstanding !
Great experience and I would recommend this dealership to friends and family They made the buying experience quick and painless
Great service. My appointment was on time, my service was completed well before what i had expected. Friendly and knowledgeable staff.
Dave in the service department is always awesome. 10/10 recommend. We are always kept up to date on the status of our service, and any important updates. A rental vehicle has been covered for all of our warranty work.
The best customer service, always friendly and prompt. The lobby offers free snacks and drinks.
Easy and honest people to deal with. Would not buy anywhere else. Excellent customer service.
This is the second car I've bought from them. The first one was totalled and I was completely broken and wasn't sure if I wanted another charger or a challenger. JB was very patient with how indecisive I was being. He never once got pushy and I really appreciated that because I was and still am pretty damaged and stressed from my car accident. He was an overall delight to work with. Most of the team was pretty amazing too I just don't trust anyone in finance. But Ultimately I made up my mind and left with ... Read More DealerRater - Feb 16, 2024
Cameron had me in and out even before the 'promised time'. Very pleased with the work and the fact that all the parts were found to be under warrantee. Will ask for Cameron again next time--
Oil Change on 01/18/24. I was in and out in less than an hour. My Service Adviser - Kiara was fantastic as she kept me informed while I was there. Great Job, all around!
Excellent service, straight to the point no bull prices and perfect presentation at moment of delivery
We received immediate help when we arrived there. Employees were helpful and friendly. Answered all our questions.
Oil change and tire rotation. Service was fast amd friendly. When in the area, I will use again.
Efficient, competent, professional. Much better than the 4 other dealers I have dealt with. Five star.
First time getting our Caravan serviced at Earnhardt; excellent experience with service advisor Kim Fain. Contacted the service plan provider and worked with us to complete the recommended services, keeping us updated along the way. Won't go anywhere else!